1. Introduction
At Altamirano Agency, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services in the United States. Our offerings include personalized insurance solutions and communications through various channels, including phone calls, emails, WhatsApp, SMS, and others. We strictly comply with all applicable privacy regulations, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).
2. Information Collection
We collect personal data to better serve your insurance needs. The types of information we may collect include:
- Directly Provided Information: Data you share with us, such as when you request a quote, subscribe to newsletters, or complete forms on our website.
- Interaction-Generated Information: Data from your interactions with our communications (e.g., email opens, SMS replies, and WhatsApp engagement).
- Third-Party Information: Data from trusted external sources, such as lead generation platforms or business partners.
The specific types of information we collect may include:
- Full name
- Contact information (phone number, email address, mailing address)
- Demographic data (age, gender, occupation)
- Information regarding your insurance needs and preferences
- Communication and interaction history with Altamirano Agency
3. Use of Information
We use your personal data for the following purposes:
- Service Delivery: To quote, recommend, and manage insurance products tailored to your needs.
- Communication: To reach out to you through phone, email, WhatsApp, SMS, or other approved channels in compliance with the TCPA.
- Service Improvement: To better understand your interactions with our services and enhance our offerings.
- Legal Compliance: To meet our obligations under relevant laws, including data privacy regulations and TCPA standards for communications.
You agree to receive customer care-related or one-on-one communication messages from Altamirano Agency.
By providing my phone number, I acknowledge that message and data rates may apply depending on my carrier. I understand that I can withdraw my consent at any time by replying STOP to an SMS or contacting info@altamiranoagency.com. For more details, please refer to our Privacy Policy and Terms and Conditions.
4. Information Sharing
We will only share your personal information under the following conditions:
- With Service Providers: Trusted third-party partners who perform services on our behalf, such as marketing campaign management or customer communication.
- For Legal Obligations: When we are required by law to disclose your information in response to legal requests (e.g., subpoenas or court orders) or to comply with regulatory requirements.
All third-party service providers we work with are required to uphold high standards of security and confidentiality.
5. Information Security
We employ reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and while we strive to protect your data, we cannot guarantee absolute security.
6. Information Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.
7. Privacy Rights
Depending on your location, you may have specific privacy rights under applicable laws such as the CCPA. These rights include:
- Right to Access: You have the right to request details about the personal information we collect, use, and share.
- Right to Deletion: You may request that we delete your personal information under certain conditions.
- Right to Opt-Out of Sale: We do not sell personal information. However, if this policy changes, we will notify you and provide a mechanism to opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us via the information provided in the “Contact” section.
8. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website and gather information about site usage. You can choose to block cookies through your browser settings, though this may affect your ability to use certain features on our site.
You will need to specify the type of SMS you intend to send to your customers. For example, if you plan to send customer care messages, update the type to: “You agree to receive customer care-related or one-on-one communication messages from…” Please refrain from updating the message type to something you will not be sending to your customers or a use case that you did not select when submitting the 10DLC registration form.
9. TCPA Compliance
In compliance with the Telephone Consumer Protection Act (TCPA), we ensure that all communications made via phone, SMS, and other methods occur only with your prior consent. You have the right to opt-out of these communications at any time by following the instructions provided in the message or by contacting us directly.
10. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. You will be notified of any significant updates through our website or other appropriate means prior to the changes taking effect.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Email: info@altamiranoagency.com
At Altamirano Agency, we are dedicated to protecting your privacy and ensuring that your personal information is handled with care and in compliance with all relevant U.S. privacy laws.